Thu, Dec 05|
University Of Botswana Conference Center
Service Design Workshop
We are bringing together elements of Lean, Agile and Design Thinking. Want to know what service design is all about and how it can help you to create better quality service experiences for your customers?
Time & Location
Dec 05, 2019, 8:30 AM GMT+2 – Dec 06, 2019, 5:30 PM GMT+2
University Of Botswana Conference Center, Jawara, Gaborone, Botswana
About the event
By Participating fully in this training, you will learn:
-Prototype a customer journey map to better understand the interactions people have with your company
-Determine and select the key moments in your customer journey- the opportunities of maximum impact- to design, Build, Test, and Iterate these mements as service prototypes
-Create a service blueprint to illustrate the service delivery process and share with stakeholders who will help construct the service
-Communicate the vision for your service in an authentic and compelling way.
This is a two-day ticket